Frequently Asked Questions: Home Receivers

 

  1. I can hear sound from my front speakers but NOT from my center and rear speakers.
  2. There is NO sound from my receiver. 
  3. When I raise the volume on my receiver the numbers go down, is that normal?
  4. My receiver will not switch to Pro Logic mode?
  5. Can't get sound from my subwoofer which is connected to my receiver
  6. In Pro Logic mode I only hear sound from the center speaker (even though everything works fine in Stereo mode). What’s wrong?

 

 

I can hear sound from my front speakers but NOT from my center and rear speakers.

Check that the B Speakers are OFF.
Check that the source material is in Stereo or Surround
Check that the source component, i.e. VCR, TV and etc are connected with RCA cables (Red & White); then switch receiver to the Pro Logic listen mode.
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There is NO sound coming from my receiver.

Digital receivers
Make sure auto sound digital is not turned ON, unless you are running a digital source. Press the Input mode button to adjust to the proper Input Type, i.e., Analog, D-Auto, D-Manual. 
Check that the volume level turned up to at least -40dB.
Check that the proper speaker system is turned ON.  Speakers A or B.  Press the speaker button to activate. 
Check that the Tape 2/Monitor is not ON. 
Check that the source component, i.e. VCR, TV and etc are connected with RCA cables (Red & White). 

Analog receivers
Check that the volume level turned up to at least -40dB.
Check that the proper speaker system is turned ON.  Speakers A or B.  Press the speaker button to activate.
Check that the mute in not turned ON.  
Check that the Tape 2/Monitor is not ON. 
Check that the source component, i.e. VCR, TV and etc are connected with RCA cables (Red & White)
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When I raise the volume on my receiver the displayed numbers go down is that normal?

The dB is not a SPL (sound pressure level), it is a technical term called Headroom, basically it is the amount of sound that is available. For example, at -99dB you are only listening to one percent of the sound. At -30dB you are listening to seventy percent of the sound. Therefore, the numbers on your display are negative numbers going up to 0dB.  Yes, this is normal.
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My receiver will not switch into Pro Logic mode

Check that the "B" speakers are turned ON--they need to be turned OFF to enable surround sound
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Can't get sound from my subwoofer which is connected to my receiver.

Powered/Active Subwoofer
In the receiver Setup Menu, check that the subwoofer (SUBW) is set to YES. 
In the receiver Setup Menu, check that the front speakers are set to NRM. 
Check that the subwoofer is plugged into the wall power outlet.
Check that the subwoofer volume is turned up about half way.


Passive Subwoofer (no A/C power)
Check that the receiver SUBW set to NO in the Setup Menu.
The front speaker levels are adjusted to +10dB.
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In Pro Logic mode I only hear sound from the center speaker (even though everything works fine in Stereo mode). What’s wrong?

Check that the source material (DVD, videotape, or TV broadcast) is in Stereo or Surround sound.
Check that your TV's audio signal is in Stereo (check your TV audio settings) and check that the program is being broadcast in Stereo.
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J. Rockhold
Copyright © 2001  [Kenwood USA Corp]. All rights reserved.
Revised: May 07, 2002